About

Meet Jacqueline

The heart and hands behind Richmond House Edit

  • Founder & Lead Organiser

Jacqueline Croxford

For Jacqueline, organising is about far more than tidy shelves. It is about understanding how homes shape how we feel—and creating spaces that support calm, clarity and joy in everyday life.

Her journey to professional organising began after a rewarding five-year career in the NHS, where she honed the skills of active listening, empathy and genuine care that now define her work. When Jacqueline discovered the world of professional organising, she knew she had found her true calling.

She trained under Dilly Carter—star of BBC’s beloved “Sort Your Life Out”—completing an intensive learning programme and earning a professional accreditation. This rigorous training refined her natural talent for creating functional, beautiful spaces. Today, Jacqueline brings both professional excellence and personal warmth to every project.

Living in Richmond with her husband, and as a devoted mother and grandmother, Jacqueline understands the real-world challenges of maintaining an organised home through every stage of life. This lived experience, combined with her professional training, means she approaches every client’s space with genuine understanding—never judgement.
Book a Free Consultation

The Journey

From NHS care to creating calm—a path shaped by empathy, training and a passion for transforming homes.

5 Years in the NHS

Jacqueline's career began in the NHS, where she developed a deep understanding of care, empathy and supporting people through challenging transitions. This foundation shapes everything she does today.

Training with Dilly Carter

Trained by Dilly Carter of BBC's acclaimed "Sort Your Life Out," Jacqueline mastered industry-leading organising methods, combining professional techniques with a personal touch.

Professional Accreditation

Jacqueline holds a professional accreditation with Dilly Carter following an intensive learning programme, ensuring the highest standards of expertise and client care in every project.

30+ Years as a Personal Assistant

With over 30 years in the legal and travel sectors as a personal assistant, Jacqueline brings exceptional attention to detail, organisational expertise and a talent for creating efficient systems to every project.

Richmond House Edit

Founded in Richmond, the business combines professional training with lived experience—as a mother, grandmother and homeowner who understands the real-life challenges of keeping a home organised.

  • Beyond the Home

Office & Productivity Organising

Before founding Richmond House Edit, Jacqueline spent over 30 years working as a personal assistant in the legal and travel sectors. This extensive career honed her exceptional attention to detail, her ability to create efficient systems under pressure, and her talent for keeping complex schedules running smoothly.

These skills translate beautifully into home and office organising. Whether you need help reorganising a home office, creating a paperwork filing system that actually works, or streamlining your workspace to increase productivity, Jacqueline brings a PA’s precision to every project.

She can also assist with calendar organisation, scheduling systems and digital decluttering—helping you feel as organised in your working life as in your home.

“I believe every home has the potential to feel like a sanctuary. My role is to help you uncover it—gently, respectfully, and with lasting results.”

Jacqueline Croxford

Founder, Richmond House Edit